Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website https://orderway.uk/ and your relationship with OrderWay (“we”, “us”, “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please stop using the Website.

If you have any questions regarding these Terms, please contact us through our contact page.

Agreement

By using our Website, you confirm that you accept these Terms and agree to comply with them.

Changes to These Terms

We may revise these Terms at any time. Updated versions will be published on the Website and will apply from the date of posting. It is your responsibility to review them periodically.

We may also amend, suspend, or withdraw any part of the Website without notice where necessary. We will not be liable for any resulting loss or inconvenience.

Accounts and Registration

If you create an account, you confirm that all information provided is accurate, current, and complete. You must not impersonate another person or misrepresent your identity.

You are responsible for keeping your account details up to date. If you require assistance, please contact us through our contact page.

Privacy

We handle your personal information in accordance with our Privacy Policy. When you place an order, we may collect information such as your name, contact details, billing and delivery address, and payment details for the purpose of processing your purchase.

Security and Fraud Prevention

To protect both you and our business, we may carry out reasonable security and verification checks during checkout. By using the Website, you consent to such checks being undertaken.

All personal data is processed in line with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Acceptable Use

You must not misuse the Website by introducing viruses or harmful material, attempting unauthorised access, or interfering with the Website’s functionality. Any such actions may be reported to the appropriate authorities.

You are responsible for ensuring that your devices are secure and protected by suitable antivirus software.

Indemnity

You agree to indemnify and hold harmless OrderWay, its directors, employees, and partners from any claims, liabilities, losses, and expenses arising from your breach of these Terms or misuse of the Website.

Third-Party Links

The Website may include links to third-party websites for your convenience. We do not control these sites and accept no responsibility for their content, policies, or practices. Accessing them is at your own risk.

Orders

All orders are subject to acceptance and product availability. Your order constitutes an offer to purchase. A legally binding contract is formed only when we dispatch the goods or begin delivery of any digital service.

If an item becomes unavailable, we will inform you and offer a suitable alternative, the option to wait for stock, or a refund.

Risk in goods passes to you upon delivery to the address provided. We cannot be held responsible for issues arising from incorrect delivery details.

Delivery

Some deliveries may require a signature. Where you request delivery to a designated safe place, this is done at your own risk.

If you believe your order has not arrived, please notify us within 30 days of the expected delivery date.

Cancellation Rights

If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods in accordance with the Consumer Contracts Regulations 2013.

For full details on returns and cancellations, please refer to our Returns & Refunds Policy.

Prices and Payment

All prices are displayed in GBP (£) and include VAT where applicable. Prices may change, but any changes will not affect orders that have already been accepted.

Where international delivery is available, import duties and taxes may apply and are your responsibility.

Payments must be authorised and successfully processed before dispatch. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Eligibility to Purchase

To place an order, you must be at least 18 years old and legally capable of entering into a contract under English law.

Intellectual Property

All content on the Website is owned by or licensed to OrderWay and is protected by intellectual property laws. You may use the content for personal, non-commercial purposes only.

Limitation of Liability

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraud.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, business, or data.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Any failure by us to enforce a right does not constitute a waiver of that right.

Entire Agreement

These Terms constitute the entire agreement between you and OrderWay regarding your use of the Website.

Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Food and Perishable Items

Where applicable, we endeavour to provide accurate product and allergen information; however, you should always review the packaging upon delivery.

We cannot be responsible for changes caused by improper storage after delivery or conditions beyond our control.

Competitions and Promotions

Any competitions or promotions run by OrderWay will be subject to separate terms published at the time of the promotion.

Reviews and User Content

By submitting reviews or other content, you grant OrderWay a non-exclusive, royalty-free, perpetual licence to use that content for marketing and operational purposes.

Multibuy Offers

Where promotional multibuy offers apply, refunds may be adjusted if qualifying items are returned.

Free Gift Promotions

Free gifts are subject to availability and may be substituted. Gifts cannot be purchased separately and must be returned if supplied in error.

Contact Us

If you have any questions about these Terms & Conditions, please contact us through our contact page.